Shipping policy

🌍 Shipping Locations We currently ship to:
🇬🇧 United Kingdom (Mainland and Northern Ireland)
🇪🇺 European Union (All member states)

If you're unsure whether we deliver to your specific remote area or PO Box, please contact us before placing your order.

🚚 Shipping Cost:
Free Tracked Shipping on all UK and EU orders. No hidden fees. No surprises at checkout.

⏱ Processing Time:
 All orders are processed within 24 hours (business days). Once your order has been processed and dispatched from our fulfillment centres, you will receive a confirmation email.

📦 Delivery Time:
Estimated delivery times:

  • United Kingdom: 4–7 business days

  • European Union: 5–8 business days

Please note:

  • Delivery times may vary slightly during peak seasons or national bank holidays.

  • Business days exclude weekends and public holidays.

  • Deliveries to remote locations (e.g., Scottish Highlands, Channel Islands, or rural EU regions) may take slightly longer.

📬 Tracking:
Tracking information will be provided via email once your order has been shipped, allowing you to follow your parcel every step of the way.

⚠️ Shipping Notes:
While we aim to meet all delivery estimates, occasional delays may occur due to:

  • Courier or postal network delays

  • Adverse weather conditions

  • High seasonal demand

We appreciate your patience and understanding.

📩 Contact Us:
 If you have any questions regarding your order, feel free to contact us: 📧 support@thecozypaws.com We aim to respond within 1–2 hours.